Frequently Asked Questions
Find answers to common questions about our car service, pricing, booking, and more. Can't find what you're looking for? Call us.
Booking & Reservations
How do I book a car service?
Submit the exact trip details online or call (347) 321-9929. The online booking system calculates pricing from the exact pickup and drop-off addresses, requested date and time, vehicle, passengers, luggage, and itinerary details. Review the displayed booking price and any applicable charges before payment. A reservation is complete only after written confirmation.
How far in advance should I book?
Submit the request as early as practical when timing or vehicle choice matters. Availability is not established until the reservation is confirmed in writing.
Can I book a ride for someone else?
Yes, you can book for anyone. Just provide the passenger's name and contact number. They'll receive pickup details directly.
What is your cancellation policy?
Cancellation terms and any applicable charge depend on the reservation. Review the terms supplied during booking and in the written confirmation, then contact the team before changing or cancelling a trip.
Can I modify my reservation?
Contact the team to request a change. A requested change is not accepted until the updated itinerary is confirmed in writing, and it may change the price or availability.
Pricing & Payment
How is pricing calculated?
The online booking system calculates pricing from the exact pickup and drop-off addresses, requested date and time, vehicle, passengers, luggage, and itinerary details. Review the displayed booking price and any applicable charges before payment. A reservation is complete only after written confirmation.
Are tolls included in the price?
Review the displayed booking price and any applicable charges before payment. The exact itinerary and selected options determine the amount presented by the booking system.
Is gratuity included?
Gratuity is selected by the customer, including 0%. Review the selected amount before payment.
What payment methods do you accept?
Complete payment when checkout is offered. The available payment method and final booking steps are shown for the specific reservation request.
Do you offer corporate accounts?
Yes, we offer corporate accounts with consolidated billing, priority booking, and dedicated service. Contact us to set up an account.
Airport Transfers
Do you track my flight?
Provide the required flight information with the reservation request so the airport coordination can be reflected in the written confirmation.
Where will my driver meet me at the airport?
$25 where the commercial-terminal option is offered. Select the option if it is offered for the trip and review the resulting total. The written confirmation controls the pickup instructions.
Is there a meet-and-greet charge for private aviation?
No separate meet-and-greet charge for standard FBO meeting-point coordination. Provide the exact FBO or operator and other required trip details so the meeting point can be confirmed in writing.
What if my flight is delayed?
Keep the flight information accurate and contact the team if the itinerary changes. Timing, availability, and any applicable charges are controlled by the written reservation terms.
How much wait time is included?
Wait-time terms are itinerary-specific. Review the displayed booking details and written confirmation rather than assuming a universal allowance.
Which airports do you serve?
We serve all NYC area airports: JFK, LaGuardia (LGA), Newark (EWR), Teterboro (TEB), and Westchester (HPN).
Vehicles & Service
What types of vehicles do you offer?
We offer Executive Sedans (Mercedes E-Class, BMW 5-Series), Luxury Sedans (Mercedes S-Class, BMW 7-Series), Executive SUVs (Chevrolet Suburban, GMC Yukon XL), Luxury SUVs (Cadillac Escalade ESV), and Mercedes-Benz Sprinter vans for groups. All vehicles are late-model, clean, and well-maintained.
How many passengers can you accommodate?
Capacity depends on the available vehicle, passenger count, luggage, and requested configuration. Submit those details with the itinerary. Sprinter service uses custom pricing.
Can I request a specific vehicle?
Yes, you can request a specific vehicle type when booking. Subject to availability—we recommend booking early for specific vehicle requests.
Do your vehicles have WiFi?
Most of our vehicles have complimentary WiFi. If connectivity is important for your trip, let us know when booking.
Are car seats available for children?
Yes. Child seats are $25 each when selected. Request the seat type and quantity with the reservation details.
Service Areas
What areas do you serve?
We serve all five NYC boroughs (Manhattan, Brooklyn, Queens, Bronx, Staten Island), Long Island, Westchester, Connecticut, New Jersey, and the Hamptons.
Do you offer service outside NYC?
Yes, we provide long-distance service to destinations like the Hamptons, Upstate NY, Connecticut, Philadelphia, and more. Contact us for a quote.
Do you provide hourly service?
Yes. Published 3-hour-minimum guidance is $117/hr for an Executive Sedan, $130/hr for an Executive SUV, $149.50/hr for a Luxury SUV, and $162.50/hr for a Luxury Sedan. Sprinters use custom pricing. The exact itinerary and selected options determine the booking price.
Still Have Questions?
Contact our team with itinerary questions or special requests.