Black Car NYC · TRUE NORTH VIP LLC
Accessibility Statement
We are committed to respectful service for passengers with disabilities. Service animals are welcome. Contact us for mobility needs, accessible service coordination or help using the website.
Reviewed 2026-10-15
Service animals
Service animals are welcome. A service-animal notice is optional and may help coordinate pickup; it is not a condition for traveling with a service animal.
Wheelchair-accessible service and mobility needs
Contact us to coordinate an appropriate vehicle and pickup procedure for your mobility needs. Advance notice is recommended to assist coordination, not a waiver of applicable accessibility rights. NYC for-hire bases have obligations to provide equivalent wheelchair-accessible service.
Information that helps coordination
Tell us the mobility device type, any step assistance or extra time needed, and your preferred pickup procedure. Supply only information needed to arrange the service; see our Privacy Policy for how request details are handled.
Website assistance
We aim to make the website accessible and usable. If you encounter a barrier, call +1-347-321-9929 or email info@truenorthvip.com. We will help with the booking and welcome a description of the page, device and issue. This statement is not a claim of independently certified conformance.
Contact the operator
Black Car NYC — operated by TRUE NORTH VIP LLC.