Terms & Conditions

Black Car NYC is operated by TRUE NORTH VIP LLC. Reservations are subject to vehicle and chauffeur availability and must be confirmed in writing by email or the booking system. A displayed price or quote request alone does not reserve a vehicle.

We recommend booking at least 24 hours ahead, but last-minute requests may be accommodated under existing availability rules.

Standard point-to-point transportation uses the vehicle’s starting fare including the first two routed miles, plus its additional-mile rate for exact routed driving distance beyond two miles. Round-trip directions are independently routed and priced.

Standard hourly transportation uses the vehicle’s hourly rate multiplied by booked hours, with a three-hour minimum. Sprinters, passenger vans and coaches are individually quoted. Explicitly negotiated and contractual agreements retain their accepted prices.

Normal tolls, parking, airport fees and taxes are included in the displayed transportation fare. There is no separate New Jersey surcharge, tax/fee multiplier or additional percentage markup.

Meet & Greet costs $25 per eligible airport pickup, including eligible hourly pickups. Child seats cost $25 each, maximum two per direction, subject to vehicle eligibility and availability.

Gratuity is optional: none, 15%, 20% or a custom amount. Percentage gratuity applies to transportation before extras and promo discounts. Eligible promo codes discount transportation and selected extras, never gratuity. Review the final itemized total before payment.

Cancel at least 24 hours before your scheduled pickup for a full refund. Within 24 hours, refunds are at the company’s discretion.

For group, event, and trip-package reservations, cancel at least 48 hours before the scheduled pickup for a full refund. Within 48 hours, refunds are at the company’s discretion.

For bookings made less than 24 hours before pickup, contact the company by phone or email about cancellations or changes. Any refund is subject to company review.

The cancellation window is measured from when we receive your request to the scheduled pickup time.

Domestic airport pickups include 60 minutes of waiting.

International airport pickups include 90 minutes of waiting.

Other pickups and stops include 15 minutes of waiting.

Airport waiting starts at actual flight arrival; non-airport pickup waiting starts at the scheduled pickup time. Waiting within an already-paid hourly service block is not charged again.

Additional waiting is charged at the booked vehicle’s hourly rate divided by 60, for each extra minute.

Hourly extensions require customer and company approval and are billed in 30-minute increments.

Complimentary flight tracking supports eligible airport-pickup reservations when accurate airline and flight details and tracking data are available. Chauffeur timing is coordinated with updated actual arrival information. Early arrivals are accommodated with reasonable efforts, subject to short-notice availability.

Notify us immediately of diversions, airport changes, missed connections or a new flight number. Baggage and customs delays may extend beyond the included waiting period.

A no-show occurs when you are unavailable within the complimentary waiting period and have not contacted the company to modify the reservation.

No-shows are charged the full service amount.

Illegal drugs, smoking or vaping, threatening or disruptive behavior, intentional vehicle damage and illegal activity are prohibited. Service may be refused or terminated for safety reasons or misconduct; no refund is provided for termination due to passenger misconduct.

Use available seatbelts, follow chauffeur safety instructions and remain within vehicle capacity. Luggage must fit the selected vehicle; oversized items and sports equipment require advance notice. Hazardous materials are prohibited.

Passengers are responsible for their belongings. We make reasonable efforts to return lost items but are not liable for lost, stolen or damaged personal property.

Request seats at booking with the child’s age, height, weight and requested configuration. Seats are used according to manufacturer instructions; the guardian confirms securement before travel. Service animals are welcome. Contact us about mobility needs and appropriate vehicle coordination.

Payment is required at the time of service or under agreed corporate account terms. Payment arrangements are those agreed for the reservation.

Payments are processed by Stripe. We do not store full card numbers or CVV. We retain Stripe identifiers, limited card display details such as brand and last four digits, and records of accepted permissions.

Only explicit acceptance of the booking-specific card-on-file disclosure permits saving a payment method and later charging the identified booking for approved trip extras. Accepting general terms, making a payment or having a previously saved card does not by itself grant or renew that permission.

New standard extras permission covers added service or wait time, stops, agreed booking changes, Meet & Greet and child seats. Amounts are based on the agreed extra service, actual added time or items, and applicable booking rates. There is no preset per-charge dollar cap under this permission; a separately requested permission may state a specific cap. These are unscheduled charges, not a subscription.

Extras permission ends 30 days after the booking’s final scheduled service ends, including the return trip and reserved duration. The accepted disclosure identifies the booking and expiry. Changing a schedule does not automatically extend permission. Each additional saved-card charge includes a reason and an emailed receipt.

Contact info@truenorthvip.com or +1-347-321-9929 to revoke permission for future saved-card charges. Revocation does not reverse a charge already initiated. An extra outside the accepted scope, above an accepted cap, or after expiry or revocation requires a secure payment link or fresh explicit permission. Bank authentication may also require a secure link.

Previously accepted 48-hour hourly-only permissions remain limited to added hourly or wait time. Their original cap remains the added hourly time based on the booking hourly rate plus a $50 buffer. Previously accepted capped 30-day permissions keep their original caps until fresh permission is accepted. Card storage and permission to charge are separate: the disclosure accepted for the booking controls each, not this general policy.

If severe weather, natural disasters or emergencies make safe transportation impossible, True North VIP may cancel with a full refund and no penalty to either party.

We are not responsible for delays beyond our control, including traffic, weather, road closures, security delays or airport closures. We make reasonable efforts to communicate and coordinate.

Liability is limited to the amount paid for the specific service at issue. To the extent permitted by law, True North VIP is not liable for indirect or consequential damages, including missed flights, meetings or events.

These terms are governed by New York State law, and disputes are resolved in New York State courts. Updates are posted on this website for new reservations after their effective date; they do not rewrite existing accepted agreements.